Can I change my Agoda bookings?
Under Agoda’s self-service option, you’ll get to change the traveling dates and guest names, and shorten stays. Please note that not all bookings allow changes to their booking dates. You can also contact Agoda customer care services in HK to know more about it.
When will I get a refund?
If your Agoda booking is eligible for a refund, it will be processed almost immediately. The bank refunds take 30 days to appear in your account or the next billing cycle.
How can I make a special request at Agoda?
You can use the self-service option to process any special request at Agoda. The requests are processed by the properties and they are subject to availability; Agoda doesn’t provide any guarantee for them.
Does Agoda offer a credit card promotion?
Agoda credit card promo code is available for Citi Bank credit cards. This offer is available on selected bookings at all destinations if the payments are made via the Citi credit card.
How will I check my booking details?
You can check your booking details and status anytime by signing in and clicking on "My bookings" in your account menu. If you don’t remember your sign-in details, just use the "My bookings" link in your confirmation email.
Do I need to pay a fee for cancellation?
If your booking comes with free cancellation, you won’t have to pay any cancellation fees. However, if the free cancellation period has passed or the booking is non-refundable, a cancellation fee may apply. The property decides how much the cancellation fee will be.
Is it possible for me to request an early or late check-out?
You can request an early check-in or late check-out through the self-service option. However, special requests depend on the hotel's availability and are not guaranteed by Agoda. It’s best to send your request as early as possible, but keep in mind that final approval is always up to the property.
Does the hotel provide airport transfer facility?
When searching, you can select "Hotel/Airport transfer" under facilities to find hotels that offer it. Details are also listed under "Useful Information" on each hotel page. Some rooms include free airport transfer, which will be shown in the room type or booking total. Most transfers have an extra cost, so contact the hotel to arrange it.
Does the hotel provide an extra bed or cot?
Extra beds or baby cots are available depending on the property. Any extra charges for children, including extra beds, are not included in the booking price unless clearly mentioned. It’s best to contact the property directly to check availability and any additional costs before you book.
How can I find out more about the room or the property's facilities?
Details are usually listed in the confirmation email or on the property’s page at the time of booking. Information related to pricing, policies, or Agoda voucher codes may also be outlined there. For further clarification, contacting the property directly remains the best option.