How can I check my order status?
Log in to your account and view the order history or use the tracking option. An email confirmation will also be sent once payment is successful.
Can an online order be returned to a physical store?
Online purchases cannot be returned to department stores. For returns, follow the instructions provided on the official site.
Why was my order cancelled?
Cancellations can happen due to payment issues, stock unavailability, or duplicate submissions. An email will confirm the cancellation and no charge will be applied.
Is it possible to return in-store pickup orders?
Yes, in-store pickup orders are eligible for return. Follow the same return steps as regular online orders.
How long does it take to process an order?
Orders are usually processed within 1 to 2 business days. Processing occurs only from Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are handled the next business day.
How can I track my order?
To check your order status, log into your account and click ‘Order Status’. Tracking information is available once the package has shipped. Some couriers may take up to 24 hours to update the status online.
What is the return policy for online purchases?
Items may be returned within 14 business days of delivery if unused and unopened. Products must be in original condition and packaging. Personal reason returns must be shipped at the customer’s expense.
What happens if an order is duplicated?
Duplicate orders may be cancelled automatically. An email will confirm any cancellation. You will not be charged for cancelled items.
What should I do if an item is out of stock?
If an item is unavailable, check back later or use the Store Locator for in-store options. Some products may be restocked soon, while others may be discontinued.
How can I find Estée Lauder products nearby?
Use the International Store Locator on the website to find nearby locations. This helps you locate authorised stores that stock the products you're looking for.