How can an order be placed?
Browse the website, select products, and add them to the cart. Proceed to checkout, enter shipping and payment details, and confirm the order. An email confirmation with order details will be sent after successful payment.
What shipping locations are available?
Orders are shipped to Hong Kong and Macau, with potential additional charges for remote areas. Shipping details and costs are available at checkout.
How long does delivery take?
Delivery time depends on product availability and shipping method. Estimated processing times are shown on product pages, and tracking updates are provided once the order is dispatched.
How do I choose the correct size?
Sizing information is listed on each product page for easy reference. Compare the listed measurements with your own to find the closest fit. Items marked “One size” mean only one size is available; it does not fit everyone. Always check the guide before placing your order.
Are product samples available with every order?
Samples are occasionally included based on the order amount and stock availability. Usually, one sample can be added to each order. Due to demand, samples are not guaranteed with every purchase. They are available only while stock lasts.
Why haven't I received updates after my confirmation email?
After confirmation, the next emails are usually for packing and dispatch updates. If nothing arrives, check your spam folder. Some items may take up to 30 working days to process. For delays, check product availability or contact Customer Support via the ticket system.
When will my items be shipped?
Each product page shows availability details below the price. There are six possible statuses, ranging from “In Stock” to “Out of Stock.” If your order contains items with different timelines, shipping will follow the item with the longest delay. Note that processing time is not the same as delivery time.
Can I change my delivery address after placing the order?
Once payment has been made, changes to order information cannot be made. If the address is incorrect, the parcel can only be returned to the warehouse. It’s important to double-check all information before submitting the order.
What should I do if the package shows as delivered but isn’t received?
Sometimes packages are delivered to a mailbox or received by neighbors. Check your mailbox and ask nearby residents first. If you still can’t find it, contact the courier with your tracking number. If needed, submit a support ticket for further help.
Are refunds available for allergic reactions to beauty or skincare products?
Refunds or returns are not offered for allergic reactions to products. Each product page includes a complete list of ingredients to help identify possible irritants. Since different skin types can react in various ways, it is highly recommended to check the ingredient details before making a purchase. For more information, customers can also visit the brand’s official website.