Can I customize the Flower Chimp orders?
Currently, Flower Chimp does not allow customization of flower bouquets. They come in pre-designed arrangements as displayed on the website. However, they welcome any suggestions that the customers would like to get added to its collection.
Does Flower Chimp offers new user promo code?
No, Flower Chimp does not have any first customer discount code for new shoppers. But there are other Flower Chimp promo codes that can be used by the shoppers to grab savings on this store.
What to do if my order looks different than it is shown on the website?
Well, the florists associated with Flower Chimp are top-rated and have the best reviews. They try their fullest to replicate the bouquet that is displayed on its website. The flowers, foliage, and fillers have different shapes and sizes, so the final arrangement may look a little bit different from what’s shown on the website. But rest assured, you’ll receive the freshest blooms in the best shape.
Can I request a refund after my order is delivered?
You can only request a return or refund at Flower Chimp if the order arrived is wrong or defective. In such case, you are required to send the pictures of the defect on arrival along with your reason for return to its customer service team.
Can customers place an order over the phone?
Currently, orders cannot be placed via phone. Customers are encouraged to use the official website for all purchases. However, the team is considering adding phone orders as an option in the future.
Do all flower products include a vase?
Not all flower arrangements come with a vase. Only the products shown in the images with a vase are delivered with one. At this time, there is no option to change hand bouquets into vase arrangements.
What is Express Delivery and where is it available?
Express Delivery offers guaranteed delivery within 120 minutes for HK$ 149.00. It is available Monday to Friday, 10 AM to 4 PM, in selected Hong Kong city areas. Locations such as Discovery Bay, Lantau Island (including the airport), Disneyland, Tung Chung, and Tuen Mun are currently not included. Customers can verify availability by entering their city during checkout.
Is same-day delivery available?
Yes, same-day delivery is guaranteed for all orders placed before 5:00 PM.
How are flowers delivered to ensure freshness?
Deliveries are handled by experienced drivers trained to manage delicate floral products. Every effort is made to ensure that flowers arrive in perfect condition, as arranged by the florist.
How long do the flowers last after delivery?
Most flower arrangements typically last between 3 to 7 days with proper care. Certain varieties, like orchids, may last up to two weeks or longer when cared for correctly.
Is a refund or return possible for flower orders?
Yes, but the request must be made within 24 hours of delivery. The flowers must be kept in the same condition as when received. All refund requests undergo review by the Customer Support team before approval.