How do I charge a Foreo device?
Insert the USB cable into the device’s charging port gently. When charging starts, the LED will flash. After about an hour, the light will stay on to show a full charge. Avoid overcharging to keep the battery healthy.
What if the device won’t turn on or charge?
Make sure the cable is connected properly and the charging port is clean. If necessary, try using a different charger or power source. If the device still doesn’t respond, contact Foreo support for help.
How much does shipping cost?
Shipping costs depend on the delivery location. Charges will show during checkout. Please check the shipping fees before finalising your purchase.
What is the return policy for Foreo products?
Unopened products can be returned within 14 days of delivery for a full refund. Items must be in their original packaging. Opened or used products are not eligible for returns.
Where can I get a replacement charger?
Replacement chargers can be ordered online through the official Foreo website. Visit Foreo.com and check the accessories section. Be sure to select the correct charger for your specific device.
How long does shipping usually take?
Once an order is placed, it usually ships within one working day. Delivery may take 3 to 5 working days, depending on your location. You can check your order status by logging into your account anytime.
Can I cancel an order after placing it?
If your order has already shipped, it cannot be cancelled. However, you can return it once you receive it, as long as it remains unopened. Make sure to send it back within 14 days. Include your name, order number, and reason for return on the package.
What delivery method is used for shipping?
Standard postal or courier services are used, depending on your location and order type. Shipping providers may vary to ensure timely delivery. Tracking details are usually provided once the item is dispatched.
Is it safe to boil my Foreo device?
Boiling your Foreo device is not recommended, as it may cause damage. To clean the device, follow the care instructions in the product guide. Avoid using extreme heat or harsh chemicals.
Should I charge my Foreo device before using it?
Yes, it is a good idea to charge the device before the first use. The device may arrive with a low battery. Fully charging it before use ensures the best performance and avoids interruptions.