How do I see my reservations for flights?
Choose "My Bookings" to view your flight information after logging in. This section shows your flight number, dates, and airline. Before you travel, check that this information is correct to avoid confusion.
How can I get the itinerary for my flight?
After successful payment, the registered address receives an email with the itinerary. If you don't see it, check your spam folder. Also, make sure you entered your email correctly during booking. If you still can't find it, contact customer service.
Why am I unable to view my flight on the airline's website?
Airline websites might not show reservations made through third parties. For complete details, check your "ticket order" section. Even if the airline confirms the flight, the full booking information might not be available. If you're unsure, customer service can assist you.
Where can I find my flight number?
The email with your itinerary includes the flight number. Read it carefully for this information. Low-cost airlines often use six-character codes, so keep this number handy when you travel.
How is a flight refund set arranged?
To get a refund, present a printed itinerary or invoice. These can only be mailed within mainland China. For help with this process, call 400797099. You have seven days from your return flight to make the request.
How can I confirm that I bought a ticket?
To check if your ticket is valid, call the airline's customer service number. When you book, know which carrier operates your flight. Find out if you can add miles to your loyalty account at check-in. Refunds will go back to your original payment method.
Which ticket changes are excluded?
Name or city swaps are among the changes that are not permitted. Changes are only permitted to the travel date and time. It is not allowed to change the ticket route or switch airlines.
How can I change my ticket?
Select the ticket that needs to be changed by going to the "Order Centre." After selecting "Change," proceed as instructed. An email confirming the changes will be sent to you. Before completing, make sure all the details are accurate.
How can a flight change be used to request a refund?
Request a change certificate from the airline if you are already at the airport. Next, submit a refund request to the travel platform. Refunds are examined on an individual basis according with flight change regulations.
Is it possible to check in online for every flight?
Online check-in is not available on all airlines. Usually, check-in begins 24 hours before departure. About two hours before to the flight, it closes. To check in and select your seats, visit the airline's official website.
Which things are not permitted on airplanes?
Radioactive materials, flammable liquids, and explosives are prohibited items. Ammunition, knives, and firearms are also are forbidden. For the most recent safety list, always visit the airline's website. To prevent delays at the airport, pack carefully.