Do they offer customization services for jewellery?
Mabelle offers personalized jewellery customization services, allowing customers to create unique pieces tailored to their preferences. The process involves collaborating with skilled artisans, choosing materials, and incorporating personal touches such as engraving or selecting meaningful symbols.
How can I locate a Mabelle Store near me?
To locate a Mabelle store, just go to the official website and use the “Store Locator” tool. Now, you will find a list of authorized Mabelle stores along with their addresses, operating hours and contact information.
How do I measure the ring size?
If you're unsure about the ring size, check the product page for size references and measurement tips. You can also consult our "Size Guide" or "Ring Sizing Chart" for assistance. For personalized help, contact our jewelry consultants who can provide guidance and answer any questions you may have.
Are Mabelle products genuine and of high quality?
Mabelle is known for producing genuine and high-quality jewellery. This includes information on craftsmanship, materials used, any quality assurance processes, as well as potential warranties or guarantees offered by Mabelle.
Do I need to register to shop online at MaBelle?
Yes, all customers must log in to their existing MaBelle member account or register as a new member to shop online. As a member, you’ll enjoy exclusive offers and shopping privileges.
Does MaBelle offer free delivery for online orders?
Yes, MaBelle offers free delivery on all online purchases. You can also choose to pick up your order at any MaBelle store in Hong Kong.
Can I change my delivery address or pickup location after placing an order?
Yes, you can change your delivery address or pickup store before your order is dispatched. Please contact the customer service team as soon as possible to make changes.
Can I try on products in-store before purchasing?
Yes, you can make an appointment to try on jewellery in-store. Visit any product page and click "Appointment for Try-on" to book.
Can I cancel my online order after payment?
Order cancellations are possible depending on the status of the order. For store pickup, cancellation is allowed before collection. Customised or engraved items cannot be cancelled once confirmed.
Does MaBelle offer returns or exchanges?
Yes, MaBelle provides a 10-day return guarantee for online orders, provided the products are returned in original, undamaged condition with all packaging, certificates, and gifts included. Customised and engraved items are non-returnable.