How can I track my order?
You can track your order by logging into your account or using the guest tracking page. Tracking details will appear once your order has been shipped. You can check updates anytime online.
How long does delivery take?
Delivery time depends on where you live and the shipping option you choose. Estimated delivery dates are shown in your order details.
Why is my tracking not updating?
Tracking updates may pause during busy periods. If there is no update for 5 to 7 days, contact the customer support for assistance.
Can I change the shipping method after ordering?
Shipping options cannot be changed once an order is placed. Please review your shipping choice carefully before completing checkout.
Who will deliver my parcel?
Your order may be delivered by couriers such as DHL, UPS, FedEx, or Aramex. The courier name will be shown in your tracking details after the order is shipped.
Can I use a different billing and shipping address?
Yes, you can enter different billing and shipping addresses during checkout. Make sure both addresses are correct to avoid delivery problems.
Do I need an account to place an order?
No, an account is not required to place an order. You can check out as a guest. Creating an account makes it easier to track orders later.
Is it possible to cancel an order after payment?
Orders can only be cancelled before they start being processed. Once packing or shipping begins, cancellation may not be possible.
Can I return an item if I change my mind?
Yes, returns are allowed within the return period. Items must be unused and in original condition. Check the return policy for full instructions.
What happens if I miss my delivery?
The courier may try to deliver again or leave instructions. Follow the message or tracking link to reschedule delivery or collect your parcel.