What are the delivery charges for my order?
Free delivery is offered on orders over RM199. For orders below this amount, a RM19 delivery fee applies. Food and fashion items are delivered separately to ensure quality. Delivery times may vary during public holidays or in undeliverable areas.
How long does delivery take for fashion items?
Fashion goods are usually delivered within 2 to 3 working days. This does not include public holidays or areas where delivery is not possible. You will receive an order confirmation with tracking information by email or SMS.
Can I track my order after placing it?
Yes, tracking is available for all orders. Simply enter the order number sent to you by email or SMS. You will also need to provide your email address to view order details. This helps you follow your delivery status in real time.
Can I change my order after it is confirmed?
Orders cannot be amended once they have been confirmed. To make changes, request a return and place a new order. This keeps the process simple for both shoppers and the store. Always double-check your order before confirming.
What is the returns and refunds policy?
Full price items can be returned within 35 days if they have original tags, labels, and packaging. Reduced price items must be returned within 14 days. Refunds are given at M&S stores in the city of purchase with your receipt. Some items, such as underwear and food, cannot be returned.
How do I return an item for a refund?
Return your item in perfect, unused condition with its original packaging and receipt. Bring it to any M&S store in the city where you bought it. The staff will check your item and process your refund. Some payment methods may require you to show your card or phone.
When will I receive my refund after returning an item?
Refunds are processed after the returned item is inspected and accepted. The time it takes depends on your payment method. Most refunds are completed within a few days after approval. You may need to wait longer during busy periods.
What do I need for a refund with special payment methods?
Bring proof of payment, such as the original card slip or the device used for the transaction. For Apple Pay or Android Pay, show the mobile phone or card used. Union Pay credit cards require the original slip, and e-wallets need the transaction slip. This ensures your refund is handled smoothly.
Are any items not eligible for return or refund?
Some items cannot be returned or refunded, including food, drinks, gift vouchers, flowers, underwear, and altered or damaged goods. Items marked “Non-refundable” are also excluded. Check the returns policy before making a purchase, especially for personal items.
What if an item is damaged or faulty on arrival?
If you receive a damaged or faulty item, return it as soon as possible. Bring the item and your receipt to an M&S store for inspection. The staff will help you with a refund or replacement. Damaged items are given priority in the returns process.