Can I get a Transunion free credit alert?
Yes, register for the Transunion credit alert and you will also get access to several other outstanding features. You will enjoy more protection for your credit report and free phone or email alerts without any hidden fees or extra charges.
How do I book an appointment at Transunion office?
Go to the appointment section available on the Transunion personal services page. You will find an option to book an appointment online along with the available dates and times. Select the desired dates and fill out your details to confirm your appointment.
How can I purchase the Transunion credit report online?
If you are a new user, you will have to create an online account on this store to place an order for a credit report and alert services. The cost of such purchases is HK$280; however, you can use the Transunion promo codes on such orders to save.
What is the Transunion ’s business customer care contact number?
Business customers of Transunion can contact the support team by phone at (852) 2979 3000 or via email at business@transunion.hk. The service hours are Monday to Friday, from 9:00 AM to 5:30 PM, excluding public holidays.
What should I do if I forgot my username or password?
Click “Forgot My Username” or “Forgot My Password” on the login page. Follow the steps to confirm your identity and retrieve your login details. This process is available online for quicker account recovery.
What if I cannot finish the online application process?
Book an appointment through the website and visit the office in person. Bring your HKID or valid identification document and a recent proof of address issued within the last 3 months. Accepted documents include utility bills, credit card statements, or government notices.
What happens if I don’t complete the re-authentication process?
Without re-authentication, online access to your latest credit information will be unavailable. Completing the process is necessary to maintain access to reports and updates.
Can I delete my online account permanently?
To delete your account, contact Consumer Services via phone or email. Deletion cancels your subscription and erases your account data immediately. Data will be retained for five years and can be restored if you re-activate within that period.
How can I cancel my subscription and stop being charged?
Log in, go to “Support”, choose “Service Termination”, and follow the cancellation link. Cancelling will stop your access to your credit services. For help, contact Consumer Services by phone or email during office hours.
Is a one-time password (OTP) needed to get a credit report online?
Yes, OTP verification is required to complete the online credit report application. If OTP is not applicable, arrange an appointment and visit the office with your identification documents.